Please take the time to carefully read the Lomond Guest House terms and conditions page.
Flexible Bookings
We accept bookings from 1 night to full weeks. Long stay accommodation is also available.
Deposits
Reservations to be fully paid when making a Booking. Additions made during the stay to be paid upon check out.
Payments are non-refundable should you have to cancel but dates can be changed, subject to availability.
Payment
Payments are received by debit/credit card or cash.
Cancellation
In the case of a cancellation or change in dates, balance payments are non-refundable.
We reserve the right to cancel your booking at short notice should circumstances arise beyond our control, In this case we will refund the balance in full or offer alternative dates available.
Arrival and Departure
Your check-in is 3pm – 7pm and Check-out is by 10:30am.
Should the property be available before 3pm on the day of arrival you may be able to check in earlier. The same applies to departure. Please ask and we will try to accommodate you.
Single-sex Groups and Age-Restrictions
Bookings for single-sex parties and age restrictions will be at our discretion. You must inform us prior to booking if your party falls into one of these categories.
We are a semi detached property and have to consider our neighbours.
Pets
Strictly no pets allowed.
Care of the Property
The contact named on the booking form is responsible for the costs of the following:
Any items damaged or missing, any specialist cleaning (including carpet cleaning) which is required following and during your stay.
It is advisable not to take drinks into carpeted areas.
It is your responsibility to advise us immediately of any damage or loss, so that we are able to replace/repair the item for your use and for that of the next guests. You will be required to pay for any damage or breakages in full before your departure. If you fail to do so then you will be invoiced. If a Loss or Damage deposit has been applied to your booking, the costs of such damage will be deducted from your deposit. See below:
Any repairs no matter how minor must never be attempted. This also applies to cleaning a stain on a carpet / curtains – Please advise us what has been spilled, and we will arrange specialist cleaning.
Candles / naked flames / Chinese lanterns are not permitted at our property.
Security
It will be your responsibility to ensure your room door and windows are locked when you go out. We are not responsible for any loss, damage or theft to your personal property during your stay. Lost keys will incur a small charge, should a lock smith be required these services will be deducted from your security deposit.
Telephone Usage
There is good mobile network coverage and should you need it a landline number is provided in the arrival instructions, so that you can forward it on to anyone likely to require contact with you during your stay.
Bed Linen / Towels
Additional linen and towels can be made available if requested. Excessive usage of towels/linen will incur a charge.
Right of Entry
We reserve the right to enter any room within our guest house to inspect or carry out necessary repairs / maintenance during your stay.
Right to Evict
Any anti-social behaviour, smoking restrictions not being observed, potential fire risks, general misuse of the property or if there is a breach of these terms and conditions this will result in immediate eviction from our property without any refund.